I’m not saying that discord servers for support are a good solution – I think the problems with archiving and search alone should disqualify it as a support platform.

But forums have their own problems. I think it’s weird that forum advocates don’t seem to consider why it started to fade as a medium. Individual accounts for each forum, the need for active moderation of threads for relevancy, and practices that made for negative user experiences like rules against necroing are all valid reasons (among others) for why people moved away from forums. And I can’t think of a great way to prevent the “I need help!!” thread titles besides having moderators or approvals.

Knowledge management is hard, there’s a reason why library science is a master’s level degree lol