Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.
Edited to add: “anxious and in tears” is some shit tier headline writing when the real problem is the loss of independence and freedom, and the hours she has had to spend waiting just to be actively discriminated against.
Where I live busses are often marked in the timetable as to whether they are wheelchair accessible. So there’s precedent already for mixed accomodation transport and informing customers in advance, it might be possible to extend that system further.
These days in most regions that would be illegal and the only leniency is for existing infrastructure where upgrades are challenging - but even then you need a transition plan in place… even if it is one that will take decades. Eventually, every bus needs to be accessible.
It’s just not good enough for people who cannot drive to also have limited access to public transport.
For the person who can’t share a vehicle with an assistance dog… really the only possible answer is public transport isn’t really accessible to them. That’s unfortunate but I don’t really see a solution other than travelling by car.
Discrimination legislation doesn’t require services be available for ever person, they just require taking reasonable steps to be available to as many people as practically possible.