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Martineski@lemmy.fmhy.mlM to Singularity | Artificial Intelligence (ai), Technology & Futurology@lemmy.fmhy.mlEnglish · 1 year ago

An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them (article from 12.07.2023)

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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them (article from 12.07.2023)

i.ibb.co

Martineski@lemmy.fmhy.mlM to Singularity | Artificial Intelligence (ai), Technology & Futurology@lemmy.fmhy.mlEnglish · 1 year ago
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https://www.businessinsider.com/ai-chatbot-ceo-laid-off-staff-human-support-2023-7?IR=T

  • Martineski@lemmy.fmhy.mlOPM
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    1 year ago

    https://www.theguardian.com/technology/2023/may/31/eating-disorder-hotline-union-ai-chatbot-harm (“US eating disorder helpline takes down AI chatbot over harmful advice”)

    • Martineski@lemmy.fmhy.mlOPM
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      1 year ago

      And the article from not long before that: https://www.vice.com/en/article/n7ezkm/eating-disorder-helpline-fires-staff-transitions-to-chatbot-after-unionization (“Eating Disorder Helpline Fires Staff, Transitions to Chatbot After Unionization”)

    • FaceDeer@kbin.social
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      1 year ago

      Exactly. That company quickly reversed the decision. So why the “terror” at this future, if one thinks that AIs can’t do this work?

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