Don’t get me wrong. I love Linux and FOSS. I have been using and installing distros on my own since I was 12. Now that I’m working in tech-related positions, after the Reddit migration happened, etc. I recovered my interest in all the Linux environment. I use Ubuntu as my main operating system in my Desktop, but I always end up feeling very limited. There’s always software I can’t use properly (and not just Windows stuff), some stuff badly configured with weird error messages… last time I was not able to even use the apt command. Sometimes I lack time and energy for troubleshooting and sometimes I just fail at it.
I usually end up in need of redoing a fresh install until it breaks up again. Maybe Linux is not good for beginners working full time? Maybe we should do something like that Cisco course that teaches you the basic commands?
I don’t have a ton of experience with Windows lately, but from trying to troubleshoot family members’ PCs, it usually ends up being corrupted drivers or bricked bootloaders/failed updates.
As for documentation, the Arch wiki (and Gentoo wiki, Debian wiki, etc. etc.) is usually a good source of information for general topics, but there’s also decades of forums and stackexchange posts on various problems if you’re just using a search engine. Every program also has extensive official
manpages on how to use them (example), and you can even use something liketldrto shorten the man pages into something usable right now (example). If you’re willing to read documentation, everything you use on Linux probably has a manual behind it.With regards to paying for support, it’s not really my wheelhouse but to my understanding that’s what companies like Canonical, SUSE, and Red Hat offer.