A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.
Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.
Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”
The problem with that is that they care about their patients, and it’s their patients who will suffer the most when the insurance company tells them both to fuck themselves.
The problem is not billing the company when the patient needs healthcare, regardless of what the company insists they will or won’t cover.
Don’t tell me ‘well they can’t just charge insurers whatever whenever’ when they have no fucking issue billing patients obscene amounts months after the fact.