I’m sure you know, but I haven’t seen any communication about it, so I’m bringing it up just to make sure. Performance tanked abruptly a few days ago and has only gotten worse in the following days.
Is it helpful to bring this up when it’s observed, or would you prefer we just chill and wait?
Sure, will do. I’m always reluctant to tag people unnecessarily; I’m sure you get enough notifications as is, but I’ll do that here in the future if this comes up again.
Are there any specific details we can include in these sort of reports that are helpful to you? Network logs, for example?
Time (if it’s been persistent for a while), what you were trying to do, what content you were interacting with, etc.
If you’ve got network logs from it, that’d be a cherry on top! Though for the most part, it’ll be our local logs I’ll need to correlate your issues with in order to figure out what happened.