This is a rant about how so many apps on many different platforms (TVs, mobile devices, computers, etc…) have decided to not actually show detailed errors any more. Instead, we get something along the lines of:

Oops, somehting went wrong. Please try again later

… and then, well, we get to figure out what just happened and what in the world we need to do about it. And good luck with that, since you have no idea what just failed.

Why software developers?!? Why have you forsaken us?

EDIT 24 hours later: I feel like I need to clarify a few things:

I’ve worked for 8 software companies over 30+ years. I know why putting a DB error into the message users see is a bad idea. I know that makes me uncommon, but I still want more info from these messages.

You all are answering as if there are only two ways this can work: (a) what we have now (which is useless), and (b) a detailed error listing showing a full stack trace. I think the developers could meet me half-way.

What I want is either (a) “Something went wrong on the server, you can’t fix it, but we will” or (b) “Something on your end didn’t work. Check your network or restart the app or do something differently and then try the same thing again”. And if they’re blocking me because I’m using a VPN, fucking say so (but that’s a whole separate thing…)

Some apps do provide enough info so I have a clue what I should do next, and I appreciate the effort they put into helping me. I think what I am really ranting about is I want more developers to take the time to do this instead of reporting all errors with “Oops, try again”. (If the error is in their server, why should I try again?) Give me a hint as to the problem, so I have something to go on.

Cheers y’all. Still love you my techy brothers and sisters.

  • ImplyingImplications@lemmy.caEnglish
    565·
    18 hours ago

    Error messages are a common way for hackers to gain information about a system. Useless error messages are recommended for security.

    If you enter your username as Robert’'); DROP TABLE Students;-- giving the error “Oops, something went wrong” is better than “NoSuchTable: ‘Students’ Table doesn’t exist in the database” because now the hacker knows you’re using a database that interprets SQL commands and inputs aren’t being sanitized.

    Hacking programs like Burp Suite have functions that spam sites with all kinds of garbage data and uses error messages and delays in response times to highlight potential vulnerabilities.

    • aesthelete@lemmy.worldEnglish
      4·
      3 hours ago

      Yeah but most of these errors don’t even give out a uuid that could be used to relate the error to logs to be resolved by someone.

      Not that that someone exists anyway. Let’s face it the entire industry is a massive joke and a pile of shit and with AI coming fast and hard soon you won’t even get the privilege of venting to a call center person about it.

      You’ll vent to some made-up chatbot named veeblezorp and he will give you an impromptu therapy session about the state of the world. Your computer/tablet/phone/app still won’t work properly and veeblezorp will try to get you through the stages of grief about that.

      Just unplug it and don’t plug it back in again. Go for a walk. Play with the dog. Hug your children. Stop buying crap online that scales up infinitely to take new customers (and their dollars) but is forever stuck at the sub-garage startup level when it comes to support.