I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:
there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man
like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?
My favorite is when some dumb ass company asks me to fax something. Like bitch…I haven’t had a land line in over 20 years, much less a fax machine. There is this new thing called email, perhaps you’ve heard of it?
I don’t trust any company that still relies on easily-tapped fax lines whenevery doctor or tax office I’ve used has had a secure online portal for uploading documents for years.
You can fax stuff online.
This is because people believe that faxes are “unhackable” because it’s just scanning a piece of paper and transmitting it to another machine that prints it out. They never think that you can photoshop a thing and then print it out and then fax it.