• glimse@lemmy.world
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    11 months ago

    I gave up on Asus after a motherboard went up in (literal) flames when a cap blew a month into owning it. The RMAed it and the new one was DOA. They blamed my power supply and wouldn’t do a second return…

    I bought an ASRock and it ran flawlessly for 5+ years. Yeah…it was definitely the power supply that was the problem, Asus…

    • TrickDacy@lemmy.world
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      11 months ago

      Wow that’s pretty extreme. I found their RMA process to be pretty shitty and I didn’t quite have those terrible issues. I did have to send I think 3 different boards back to them. They were slow and required a lot of communication to get it done. It’s been years ago so I forget details but I remember each time, until the last time, thinking I just had bad luck.

      • glimse@lemmy.world
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        11 months ago

        My story was from 15+ years ago when I was less knowledgeable and assumed Asus was the best because people on [H] said so. Afterwards I looked into it and found tons of people having similar RMA woes and I learned to research further than the HardOCP community forum lol

        Haven’t bought an Asus product since so I have no idea if they’re still bastards

        • TrickDacy@lemmy.world
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          11 months ago

          Gotcha. My issues with Asus spanned from probably about 1999 to 2018. I think they are probably still bastards. I too have owned “lesser” boards that seem to all universally be less troublesome than Asus ones were

    • phx@lemmy.ca
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      11 months ago

      ASRock was an Asus spinoff but was later bought by Pegatron (which is part of the Asus holdings).

        • phx@lemmy.ca
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          11 months ago

          Yeah, it’s weird because often enough the spinoffs may even share some infrastructure, but it’s the pricing and support that are different.

          Another good example is Virgin Mobile, which belongs to Bell, but their pricing and service are generally better.