‘Our long-term objective is to make printing a subscription’ says HP CEO gunning for 2024’s Worst Person of the Year award | Not satisfied with merely bricking printers, HP now wants to own them al…::It was only the other day we reported how HP has been slapped with a lawsuit in response to measures that disable its printers when fitted with a third-party ink cartridge. Now the company’s CEO,

  • @QuarterSwede@lemmy.world
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    5 months ago

    Just happened today:

    Employee asks for toner for an aging HP Laserjet printer since it’s out. I look it up and it’s $198 for black (it’s not a color laser). I immediately looked up a Brother laser with an ADF scanner/copier and it was $199. High Yield Toner is $15 without a chip from a reputable 3rd party. Office is getting a new Brother printer delivered tomorrow and it’ll work 100x better.

    HP, this is how you kill your printer division. Short sighted idiots.

        • @NaoPb@eviltoast.org
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          25 months ago

          Ah, that makes sense. I’ve only used the really old ones but I imagine that they’ve made it harder to do this on more recent models.

          • @QuarterSwede@lemmy.world
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            5 months ago

            HP has absolutely lost their minds and misread consumers, even business consumers. They’ve absolutely made things near impossible to use 3rd party supplies. I mean, they want to go full subscription model so you’re paying monthly to use a piece of sub-par hardware you bought. They still think they don’t have competition and haven’t realized Brother and others like Lexmark have surpassed them in the enterprise world.

            Oh and we got the printer delivered and it was up and printing in about 5 min. That included me inputting the WiFi password using the up and down arrows and ok button. Brother’s still got it.

    • @triclops6@lemmy.ca
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      45 months ago

      Legit question like I bought an Epson tank printer. I don’t use cartridges. I don’t use anything with HP on it right? So if they decide that they want to screw you over but they’re not a monopoly, wouldn’t we just go elsewhere? How is this a win for them? I just feel like they’re digging a hole for themselves

      No?

      • kingthrillgore
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        35 months ago

        Epson is only marginally better with the Ecotank, the components are dated to fail within 2 years after the warranty. That being said, they’re second best to Brother because they actually price ink fairly.

      • @QuarterSwede@lemmy.world
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        5 months ago

        I’m guessing he’s leaning on brand power and the exec thinks he can convince the shareholders because subscription is guaranteed income. He’s probably assuming the other big printer companies will follow suit and offer the same kind of service. In the end it won’t last and it will kill their printer business once everyone wises up to the fact that there is, at least, one better alternative. My office staff now won’t buy anything else they’ve been so impressed with the reliability and ease of use of the Brother I got a month ago to start replacing their old equipment. Word of mouth and shared experiences are still very much alive, and that’s his misstep.

        Of course, he probably doesn’t care since he has a golden parachute and this will keep making him money in the short term.

    • @grue@lemmy.world
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      15 months ago

      High Yield Toner is $15 without a chip from a reputable 3rd party.

      What are some reputable toner companies? I just ordered some E-Z Ink brand toner for my Brother printer, and I’d like to know if I should cancel it and go with a different brand instead.

    • @_sideffect@lemmy.world
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      15 months ago

      My inkjet hp started to throw error codes at me last month.

      I bought a refurbished brother laser printer and that thing is awesome

      • @grue@lemmy.world
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        25 months ago

        You can do even better buying plain old used instead of refurbished.

        I got a pair of MFC-9340CDWs – with duplex and color – off Craigslist for like $50 each a couple of years ago (one to use, and one as a spare). Even if I have to buy a new fuser relatively soon because the ones in both of them are almost worn out, it’s still an incredible deal.

      • @QuarterSwede@lemmy.world
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        5 months ago

        Yeah, their refurbs are great if you can get one before they sell out. That’s how I scored my first Brother for $99. Thing is a champ at home.

  • @diffusive@lemmy.world
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    545 months ago

    How much I would love if EU pulled a USB-C on printer ink/toner.

    “All printers must be compatible with one of these X possible formats of ink/toner. Lockdown is forbidden too”

    Sure the printers would be more expensive but I am sure we would see an incredible improvement in quality and decrease in ink/toner cost

    • @Patches@sh.itjust.works
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      205 months ago

      Sure the printers would be more expensive but I am sure we would see an incredible improvement in quality and decrease in ink/toner cost

      Probably because everyone but Brother would step out of the market.

    • @Zink@programming.dev
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      25 months ago

      Long time Brother Laser Gang member here, and toner cost is not an issue. Averaged over the last decade it’s cost me like a couple bucks per year.

    • Ann Archy
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      25 months ago

      “This is the ink we use. Everyone use the same ink. Cheaper, easier, better for everyone.”

      “But sir, that sounds a lot like something Communists would do!”

    • @Xeroxchasechase@lemmy.world
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      25 months ago

      How much I would love for America to stop letting it’s corporations get away with these things so we won’t have to wait for the EU

  • @LibertyLizard@slrpnk.net
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    5 months ago

    Why would anyone buy such a printer? You could just go to a print shop at that point. Though honestly that’s already what I do so maybe it’s for the hikikomori or something. I don’t know why the home printer still exists in this day and age.

    • @dual_sport_dork@lemmy.world
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      5 months ago

      If I’m expected to pay a subscription that means every single aspect of the experience has to be outsourced to HP. And I’m including set up, cleaning and maintenance, consumables, and sending a man out to clear my paper jams for me, too. That’s how it works at the print shop – I put in money, they hand me prints completed to my specifications. Whatever happens in between those two events is not my problem.

      But of course that won’t be the case, so they can fuck off.

      • @treadful@lemmy.zip
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        135 months ago

        This is relatively common in the office world. Lease the copier/printer and it comes with free maintenance or replacement. Complete overkill for home printers though.

    • @cm0002@lemmy.world
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      185 months ago

      Or go-to your local library, ours charges an exorbitant fee of a penny/page and gives $2 for printing for free for new library card holders lmao

        • @shadow@lemmy.sdf.org
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          45 months ago

          Libraries are fuckin rad. Everyone should go to their local library if they exist locally. Just going in and out the door helps their counts.

          • @xthexder@l.sw0.com
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            35 months ago

            My local library has a maker space with a few 3d printers and a laser cutter you can book time on. It’s pretty sweet (if you can find a time slot).

    • @jmp242@sopuli.xyz
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      25 months ago

      Well, crafts is why I just bought my first 2 inkjets in probably 20 years. Epson Ecotanks - actually make inkjet reasonable. I use it to do prints for heat transfer and for dye sublimation.

      Then there’s the patterns for people who crochet or knit.

      And occasionally forms - like passport renewal forms you have to mail in still for some reason, and you live a 30 minute drive from a printshop so having a B&W laser helps.

      That said, I haven’t recommended an HP since the 1990s. There’s nothing I’m aware of they do better than brother in laser or epson in inkjet for home use (or Xerox in the business market).

    • @BearOfaTime@lemm.ee
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      05 months ago

      Because I need to print at home, that’s why it exists.

      What an ignorant take. There are people who’s life functions differently than yours.

      I just replaced my 1996 Lexmark laser. I don’t recall ever replacing the toner, perhaps once. It just worked, for 27 years, and I can probably fix it.

      I now have a newer wifi b/w laser. Why should I go somewhere to print something? It would take a minimum of 30 minutes to do so, and cost $2-$3. My time is worth more than wasting it on getting something printed.

      And wtf is hikki-whatever?

    • @prof@infosec.pub
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      -15 months ago

      My immediate thought. And no worries about ink drying up and whatever else might break suddenly. Just pay a shop if you want printing as a service.

    • @bionicjoey@lemmy.ca
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      85 months ago

      I wouldn’t ever count a Bernie bill out, no matter how unlikely it seems. He has a reputation for getting things passed. His nickname in the Senate is “the amendment king”

    • prole
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      25 months ago

      The “late stage” part is unnecessary. This is just capitalism working as intended.

  • @doctortofu@reddthat.com
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    415 months ago

    Greedy rent-seeking garbage humans would make breathing a subscription if they could. And the sad and scary part is that for some reason there are people ready and willing to pay for the Premium Oxygen Subscription Plus with unlimited breaths per day and the Gold Blinking Packaage added for free for the first month ($99.95 after that)…

    • @lemmegogo@lemmy.world
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      145 months ago

      Very happy with my Brother laser printer so far. It just works. Hasn’t held my prints hostage for any online ink subscription renewals… yet…

  • alphacyberranger
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    385 months ago

    It’s simple actually. Don’t buy HP products. Even their laptops have huge quality issues and flawed motherboard designs. Their firmware updates are known to brick motherboards. Even if you are under warranty, they won’t give you a new board, instead they’ll give you a refurbished board. FUCK YOU HP.

  • @crusa187@lemmy.ml
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    345 months ago

    With each new HP news article I grow more pleased with last year’s decision to ditch HP once and for all and get a Brother.

    The Brother just works. Even surprises me in some scenarios where I anticipate lack of support and it comes through anyway. Great printer!

  • @garretble@lemmy.world
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    325 months ago

    This is why for the one or two times I need to print something a year I just go to the library and pay them $0.10 a page to print something out.

    • AlphaOmega
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      105 months ago

      I bought a refurbished laser printer at a garage sale for $30 8 years ago. Still printing off the original toner

    • @ryathal@sh.itjust.works
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      45 months ago

      My printing has become so incredibly rare that even paying $0.50 per page st a ups/fed ex store is a better deal than having a printer. I’m not even sure the printer my wife insists on keeping is compatible with windows 11, which is basically all our PCs now.

      • @garretble@lemmy.world
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        95 months ago

        Because of basically ALL printer manufacturers. I know people like Brother printers, generally, but why pay something like $60-100 for a printer when you only need to use one a few times a year?

        For me the cost savings are pretty huge.

        • @sailingbythelee@lemmy.world
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          35 months ago

          The big difference is convenience. I’ve got an inexpensive Brother laser printer. It is probably 12 years old now and is as good as the day I bought it. I’ve only replaced the toner cartridge once or twice. I set it up on my home server so it’s available on all of our family devices (well, not the phones). When the kids wake up in the morning and suddenly realize they have to print off their homework for school, it’s no problem at all.

          • @kattenluik@feddit.nl
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            15 months ago

            At least in the Netherlands, there’s a bunch of places you can print including your own school for free.

        • @xthexder@l.sw0.com
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          15 months ago

          I go out of my way to eliminate paper wherever possible, so I would rather spend $100 to be able to do something digitally than $50 for a printer.

  • @_number8_@lemmy.world
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    325 months ago

    what a literal fucking psychopath. i mean literally imagine waking up and thinking these things. imagine trying to actively make the world worse like this.

    oh yeah i’m trying to make bathrooms a subscription

    i’m trying to make food a subscription

    i’m trying to make tv a subscription

    i’m trying to make clothes a subscription

    i cannot wait to live in paradise

      • @xthexder@l.sw0.com
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        5 months ago

        Unfortunately clothes by subscription is also a thing. I’m not sure what the company is, but I heard they’ll send you a new outfit every month… It’s one of the most wasteful things I’ve heard of in a while. We have literal mountains of unused clothes and other textile waste sitting in landfills.

    • @Patches@sh.itjust.works
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      35 months ago

      This is what every MBA lives and breathes. He’s just saying it out loud. Which up until now was a faux paw.

  • Echo Dot
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    305 months ago

    This really doesn’t seem like a very good long-term investment. Over time people are printing less, not more.

    If you make it difficult to print they’ll make the active effort to move away from your product, which is especially bad given the people are moving away from printing in general anyway.

    • @Madison420@lemmy.world
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      85 months ago

      Which is why they have to extract a much as possible from their dimishing customer base that are essentially forced to still use them and this have no real choice.

  • @BurnSquirrel@lemmy.world
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    265 months ago

    I don’t own a printer because the cost to constantly refill cartrages feels like a subscription already. I just go to the UPS store for the 3 times a year I actually need to print something, on a for-realsies printer that someone else maintains. usually costs less than a dollar every time I go.

  • @CrowAirbrush@lemmy.world
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    195 months ago

    Canon understands that selling a printer with a maintenance contract is a viable way to do business…to business.

    That’s a place where the option is very much appreciated.

  • @francisfordpoopola@lemmy.world
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    195 months ago

    This guy is unbelievable. Who the hell would pay a subscription to print? I print maybe once every two months and I have my own company.

    • @IndefiniteBen@leminal.space
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      115 months ago

      And companies that need to print more frequently probably already have some kind of subscription, because there are already printing companies that fill that niche.