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cross-posted from: https://lemmy.dbzer0.com/post/17618684

Forced arbitration means any legal disputes you may have with Discord must be resolved through a single third party mediator, who 99% of the time is chosen by, and will rule in favor of, the corporation/Discord. This effectively removes all your legal rights as a consumer, because arbitration decisions are legally binding and non-appealable.

The new ToS goes into effect April 15th, 2024.

YOU CAN OPT OUT OF ARBITRATION. You must email arbitration-opt-out@discord.com BEFORE MAY 15TH (30 days after ToS effective date) with your username stating that you wish to opt out of the arbitration clause. Once May 15th passes you are bound to arbitration with Discord forever.

Opt-out before it’s too late.

  • chiliedogg@lemmy.worldEnglish
    7·
    9 months ago

    It’s also possible to use it against them though. The twist on arbitration is that the company has to pay for the arbiter win or lose. If a bunch of people opt to use it for a relatively minor issue, it’s more expensive for them than a regular lawsuit even if they do win.

    Even for individual stuff, it can be nice. I had a car dealership try to fuck me over. I looked into the arbitration clause, found the arbiters they used, and found out it was going to cost the dealership $4,000 to go to the arbiter over a $1,500 dispute. If I won, I’d get my repair and they’d lose $4,000. If I lost, I wouldn’t get my repair, and they’d lose $4,000.

    When I explained that they did the repair for free.

    • Peffse@lemmy.worldEnglish
      2·
      9 months ago

      You will be happy to know that modern EULAs now have provisions against mass arbitration and bind you to a “class action” style arbitration.

      I honestly don’t understand how any of this is legal considering they can’t prove you agreed to anything at all. I know my family members have agreed to junk while visiting my house and I don’t know what account and where.

      • chiliedogg@lemmy.worldEnglish
        2·
        9 months ago

        I don’t expect that to stand up to a court challenge. Arbitration allows extra-judicial resolution of individual or class agreements (though most arbitration clauses actually prohibit class-action arbitration). But mandatory class arbitration would make it effectively impossible to seek individual damages of any kind, and there’s no way that’s legal.

        You can lose your individual right to sue by not opting out of class membership when a class-action settlement or ruling is reached, yes. But that’s not the same as automatically being assigned to a class before a suit can occur.