A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”

  • JusticeForPorygon@lemmy.world
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    1 day ago

    Proud to say as of the first of the year I’m no longer insured with these dirtbags.

    I’m now insured with some other dirtbags.

          • theneverfox
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            13 hours ago

            Their name is literally pronounced “cocks”. It really says it all

        • MagicShel@lemmy.zip
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          1 day ago

          Small regional providers. Ever heard of Wow! Internet? I assure you they are terrible.

          • Bytemeister@lemmy.world
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            5 hours ago

            Wow was cheap and fast for me… And would go down for 3 days at a time inexplicably. Oh, and they sent me a modem-router combo with cascade routers disabled and a firmware flash that prevented me from changing it, evnthough I specifically requested (and paid for) modem only.

          • zod000@lemmy.ml
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            1 day ago

            In my experience Wow! is less scummy that Comcast, but also less reliable. Overall it is probably a wash.

        • glimse@lemmy.world
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          23 hours ago

          Can’t speak any the companies in the south or on the coasts but Comcast is easily one of the best residential Internet providers in the Midwest.

          I’m not fan of Comcast but I dealt with pretty much every provider out there when I was an integrator (IT and AV for rich people) and it’s not even close.

          Let that sink in…that’s how shitty the other ISPs are.

    • WraithGear@lemmy.world
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      1 day ago

      Sad to say, my company was bought by another, and i am forced to change to these dirt bags. I currently have a malady that will require surgery. Not that it matters, the old company declined my last surgery anyway and i paid out of pocket

      • Cethin@lemmy.zip
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        3 hours ago

        Push back when it’s auto-declined. You can often get them to pay up even if they decline at first. They’re trying to make as much profit as possible, so they decline and hope you don’t fight back.

        • WraithGear@lemmy.world
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          3 hours ago

          I mean thats the thing right? Except it’s not that easy. The billing man at the practice has been trying, and when i call i get the, “your claim has been reviewed by a human and denied.” Canned response. And i have to go through the call carousel. And now my job changed providers, so now i am trying to get back pay from a healthcare company i don’t have an active account with. But i really don’t want to have half my jaw amputated.