The funny thing is, when I first started working retail, we were encouraged to just say, “Oh, did you forget to complete your purchase?” We weren’t allowed to go straight to accusing someone of stealing. That gave them the opportunity to either pay for the items or leave them behind.
The funny thing is, when I first started working retail, we were encouraged to just say, “Oh, did you forget to complete your purchase?” We weren’t allowed to go straight to accusing someone of stealing. That gave them the opportunity to either pay for the items or leave them behind.